Shipping & Returns – JazzBeautyBar

Shipping & Returns

 When will my order ship? 

Please be advise that there is a standard 48 hour processing time for ALL payment methods. This processing time is to  ensure orders are not fraudulent nor canceled prior to orders being fulfilled by JazzBeautyBar LLC. Upon payment being cleared through our third-party payment processor, orders will be fulfilled in the order in which they were received. 

Upon orders being fulfilled and delivered to the local USPS,  Orders typically  deliver within 3 to 5 days from the day they were delivered to the postal office. The delivery time is subjected to change during peak and holiday seasons.

We do required a signature for ALL ORDERS as a protection that the order was delivered to the correct address and customer.  Customers will be sent an automated email containing their tracking information upon order being processed, fulfilled and packaged. Please allow AT LEAST 24 hours  to track your order.

ALL ORDERS have to be scanned by the local USPS facility and within 24 hours, an active update will show the transit of your order.   We do ship orders worldwide however shipping rate may vary for all international deliveries.

Be sure to add the insurance to your order for added protection. Please complete orders within an appropriate time frame so that your order may be delivered prior to when you may need them.

 

Shipping Carrier 

 JazBeautyBar LLC ships ALL orders using USPS, United States Postal Services  standard flat rate shipping. Our shipping rate is based on the going rate for labeling, processing, and packaging through USPS. 

We DO NOT offer EXPRESS shipping on ANY orders at this time. ALL Orders will REQUIRE a signature upon delivery from USPS. 

 Please be advised that upon all orders being delivered and accepted by  the local USPS, JazzBeautyBar LLC is NO LONGER responsible for the delivery time- frame for ANY ORDERS. Again, delivery time may changed during peak and holiday seasons.

 While we understood the importance of receiving your orders in a timely manner, We ARE NOT responsible for orders being delayed to the customers due to but not limited to the following; weather interruptions, carrier mishandling of package or failing to scan package in system, incorrect address input by customer, wrong labeling by USPS, and/or delivery to incorrect USPS facility. 

JazzBeautyBar LLC will do our best in the event of a package being loss, stolen, or has not been delivered after maximum of  7 days, in making a claim through USPS. We will communicate with our customers throughout the claim process. We HIGHLY suggest adding insurance to your order in the event USPS should have to offer a refund for the above mentioned situations. 

 

If you have any concerns regarding your order or our shipping policy please email service@jazzbeautybar.com.

 

Returns & Refunds for Custom Wigs

All wig orders are custom made according to the unique measurements, style and desire of each customer. Therefore, we DO NOT OFFER RETURNS, REFUNDS or EXCHANGES for ANY WIG ORDER.

We ask that all customers complete a consultation with our lead stylist prior to making a purchase for a custom wig. Consultations maybe completed in person or over the phone. Wig consultations help alleviate any concerns from the customer as well as ensure we are providing each customer with the ideal wig of their choice. 

Our processing time for all wig orders is 14 business days excluding weekends and holidays. We do offer RUSH services for an additional $75 in which your wig order will be completed within 7 business days excluding weekends and holidays. 

Wig orders may be completed any time before or within the 14 day allotted time. Customers will receive an email upon wig being completed along with an invoice- ONLY FOR CUSTOM WIG ORDERS this excludes 'Ready to Wear Wigs'-for the remaining balance for wig order.

Upon invoice payment, wig orders will be processed for delivery. Orders typically  deliver within 3 to 5 business days from the day they were delivered to the postal office. The delivery time is subjected to change during peak and holiday seasons.

While we are committed to ensuring our clients and customers are satisfied with their purchases through JazzBeautyBar LLC. If there are any issues  with your wig, please contact us within the first 5 days upon receiving the order.  We will do our best to accommodate you regarding your issues concerning your purchase.

Please be advised that our accommodations are subject to change and will vary based upon order issues and concerns. JazzBeautyBar LLC will ONLY make accommodations without charge for a wig order in the event there was a mistake made on our end that aligns with the complete wig construction including but not limited too, wefts not properly secured, faulty attachments, incorrect styling or parting, failure to properly customize lace, or any other issues that would fall under "construction" of the custom wig. 

 It is our right and discretion to refuse to accommodate any orders if we deem that customers are being dishonest regarding their issue or concerns.   Again, We unfortunately, we do not offer returns, refunds or exchanges for custom wigs.

 

Wig Adjustment Policy

If there are any adjustments that should be made to a custom wig order including but not limited to re-capping wig for correct fitting due to wrong cap size or measurements given by customer,  color correction due to faulty color pigmentation  due to customer providing own extensions for wigs, shedding of extensions on wig due to customer improperly installing wig, damage to the extensions due to using products not recommended according to our 'Care Instructions",  or lace replacement due to customer incorrectly trimming lace, using wrong adhesive, adjustments service cost will be at the expense of the customer. 

Please contact us via email if you are unsure the natural of your wig adjustment. We will gladly provide you with the appropriate information and guidance.

Returns, Refunds and Exchanges for ALL other products

All sales are final. We do not offer returns, refunds or exchanges on any products offered by JazzBeautyBar LLC.  Please read the description of the product, book, or digital product you are considering purchasing prior to completing payment If you have any questions or concerns, please email us PRIOR to making a purchase at service@jazzbeautybar.com